Shipping & Returns

How much is Shipping?
New Zealand Customers:
Orders over $50.00 (excluding gift vouchers) are free.
Nationwide courier $6.00NZD

Australia/South Pacific delivery:
Orders over $120.00NZD (excluding gift vouchers) are free.
Tracked- $10.00NZD
Please note – the order value for free shipping is the cart price after voucher codes/discounts are applied.

How long will shipping take?
New Zealand Customers:
We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.

Australian customers:
Once picked up by the courier, parcels to Australia take 3-6 business days to all metro areas, and 3-8 business days for rural deliveries.

Order Delays:
Please note, from time to time there may be a delay while we work through large volumes of orders.

Return policy (for purchases direct from Purao)
Don’t like it? Return your product within 14 days for a full refund. This doesn’t apply in cases where you have bought the wrong type of bar for your skin/hair type. Please ask questions.